FAQ - FLAIR HAIR | HAIR TOOLS PROFESSIONAL

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Q：
Are you a manufacture or a trading company?

A：
We are trading company, and we have long-term fixed cooperative headstream manufacturers, although we do not guarantee the lowest price, but we promise provide the best service, our pricing also has a good competitive advantage. We are in cosmetic&beauty packaging industry for many years, and have our own design team and quality control system, you will have very good experience if working with us.
Q：
How soon can I get a price quote?

A：
We’ll provide quotation as soon as we see your inquiry, within 24 hours.
Q：
Can I get a sample? How much should I pay for samples?

A：
We can send available samples immediately. The available samples are free and without special decoration or printing. For express cost, before our formal cooperation, please tell us your FEDEX, DHL, TNT or UPS account number for freight collect. After you confirm formal puechase order to us, we'll provide free delivery service (for samples only).
Q：
Can I have a custom designed and mock up sample?

A：
We will try our best to meet your demands, but it depends on QTY of your following order, print design, some customized samples may have print charge, we will inform you if there is any sample fee.
Q：
Is there a minimum order requirement?

A：
Usually our standard order quantity is 10,000 pcs per design. But at the beginning of cooperation, we accept trial orders with small QTY, please understand the unit price of trial orders will be reasonable higher than standard prices, and the delivery time may be extended.
Q：
Do you have a price catalog?

A：
There is no accurate price if we dont know your detailed requirements.
Q：
What’s your payment term?

A：
For sample orders, we need 100% payment by Western Union before production and delivery. For common orders, if total amount is less than USD 10,000.0, we may ask for 100% payment by T/T before production and delivery; if total amount is over USD 10,000.0, we accept 30% deposit, 70% balance before delivery by T/T.
Q：
How do you control the quality?

A：
We have a professional team for quality control, and professional machines help us monitor product production process, please no worry, our products are mature in function and quality, there will be no serious quality problems.